Privacy Policy

Surprise Planner provides event planning, styling and decoration services in Melbourne and surrounding areas. We help our customers create memorable celebrations including birthdays, mehndi nights, nikah ceremonies, proposals, anniversaries, kids theme parties and other special occasions.

We may collect personal information that you voluntarily provide to us when you enquire about our services, request a quote, or make a booking. This may include:

• Your name
• Email address
• Phone number
• Facebook, Instagram or Messenger contact details
• Event type and styling or decoration requirements
• Event date or approximate timeframe
• Event suburb or location
• Approximate event or styling budget
• Messages, enquiries and correspondence
• Quote, booking and payment-related information
• Photos or other information you voluntarily provide regarding your event

Our website may also automatically collect basic technical information such as your browser type, device type, IP address and general website usage data. This information helps us understand how visitors use our site and improve the experience.

Surprise Planner may advertise through Meta platforms, including Facebook and Instagram. Potential customers may contact us or submit information through:

• Facebook
• Instagram
• Messenger
• Meta lead advertisements
• Automated Messenger lead conversations

Information submitted through these services may be received and used by Surprise Planner to:

• Understand your event requirements
• Check availability
• Assess whether our services are suitable
• Prepare personalised quotes
• Respond to your enquiry
• Communicate with you about potential or confirmed bookings

Your use of Meta platforms (including Facebook, Instagram and Messenger) is also subject to Meta’s own privacy practices and policies. Surprise Planner does not control how Meta independently processes information on its own platforms. We encourage you to review Meta’s privacy policy for details about how they handle your information.

We may use your personal information for legitimate business purposes, including:

• Responding to enquiries
• Providing quotes
• Planning and coordinating events
• Managing bookings
• Communicating with you about your event
• Providing the services you have requested
• Processing or confirming payments where applicable
• Customer service
• Improving our services and website
• Advertising and marketing where permitted
• Preventing misuse or fraud
• Meeting applicable legal obligations

Surprise Planner may contact you about our services where you have requested information, provided your consent to receive marketing communications, or where we are otherwise permitted to do so.

You can ask us to stop sending you promotional communications at any time by contacting us at surpriseplannerau@gmail.com or by following any unsubscribe instructions included in our messages. This will not affect communications related to an existing booking or enquiry.

We may share your personal information only where reasonably necessary, including with:

• Website hosting providers
• Email or communications providers
• Meta (Facebook, Instagram) in connection with advertising and lead services
• Payment providers, where applicable
• IT and website service providers
• Contractors or suppliers involved in delivering your event, where necessary
• Professional advisers or authorities where legally required

Surprise Planner does not sell your personal information to third parties.

Our website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites function and remember certain information.

We may use essential cookies that are necessary for the website to operate correctly.

Where configured, our website uses the Meta Pixel(also known as the Facebook Pixel), a tracking tool provided by Meta Platforms, Inc. The Meta Pixel helps us measure the effectiveness of our advertising on Facebook and Instagram by tracking actions visitors take on our website, such as viewing a page or submitting an enquiry. The Meta Pixel may collect information including your IP address, browser type, pages visited and actions taken. This information is shared with Meta and is subject to Meta’s privacy policy. You can manage your Meta advertising preferences through your Facebook account settings.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

Surprise Planner takes reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Some of your information may be stored or processed using third-party services that operate outside of Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with applicable privacy requirements.

We retain personal information only for as long as reasonably necessary for business, customer service, booking, record-keeping or legal purposes. When your information is no longer needed, we may securely delete or de-identify it where appropriate.

You may contact us at any time to:

• Ask what personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information where appropriate

We will respond to your request within a reasonable timeframe. Please contact us at surpriseplannerau@gmail.com.

If you have any questions, concerns or complaints about how we handle your personal information, please contact us:

• Email: surpriseplannerau@gmail.com

We will do our best to respond to your concern promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

Our website may contain links to third-party websites, including social media platforms. Surprise Planner is not responsible for the privacy practices or content of those independent websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above. We encourage you to check back periodically for any changes.